Customer Services and Customer Relationship Management
In this Customer Relationship Management course ,participants learn how to refocus your business. This allows you concentrate on your customers so that long lasting relationships are built.As a result this allows you to defeat your competitors.
Putting the customer first is one of the most valuable strategies towards building a business.Satisfied customers become repeat customers and often increase their spending. Customers are our best source of word-of-mouth referrals. There is no better salesperson than a loyal customer.
Characteristics of excellent Customer Relationship Management
Building Business Relationships
CRM ,Communications and People Management
Managing Needs and Expectations
Managing Difficult Customers
Service Recovery Strategies
Rebounding after Servicing Customers
- Any individuals who are or will be in direct or indirect contact with customers
- Sales and Marketing Personnels
- Frontline and back-end support Staffs