Creating - Engaging Customer Experience

Sales Management-
Food & Beverage Outlets

Service Management

Effective Solution Sellling

Managing Difficult Customers

Retail Sales Management

  • How to develop and maintain a positive and winning mind-set
  • How the correct shop floor etiquette
  • How attracts customers
  • Engaging with the customer
  • The psychology of retail selling
  • How to convert the “just browsing” to “I want to buy” customers
  • Customer triggers and hot buttons
  • What you need to look for when a customer walks in
  • Asking the right questions
  • How to structure “smart questions”
  • Unlocking customer’s buying needs
  • Closing the Sale
  • Up selling and cross selling
  • Creating a WOW experience
  • Satisfied Customer vs a “Loyal Customer”
  • Dealing with difficult customers
  • Working in teams
  • Managers
  • Outlet Supervisors
  • Shopfloor Assistants
  • Retail Sales Managers
  • Point Of Sales Assistant
  • Customer Service Excutive
  • All personnel involved in the sales process


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